Remote IT support has been common in businesses for many years and any business that wants to stay competitive in the future will need strong IT support. As a business owner, you may think that an in-house IT department for all technical support as well as services is the way to go, but there are many reasons why a business would benefit from remote IT services.
The technician takes control, remotely, of a computer to carry out troubleshooting or computer maintenance operations in a split screen mode. He can thus perform a multitude of services— software installation and updates, service configuration, data backup, virus cleaning, spyware cleaning, etc. At the same time, you have full visibility of the actions carried out by the technician. The installation of dedicated software and an internet connection are essential to carry out a remote maintenance operation or IT support.
Today, you will look at some of the key benefits of remote IT support for your business.
What is remote IT support?
Remote IT support allows a qualified technician to access your PC or your workstation virtually wherever you are, while being in able to detect any problems and intervene directly on your desktop computer or your laptop as if it were physically present at your side.
Remote IT support makes it possible to solve software or hardware problems immediately without having to travel. This type of online IT support increases the efficiency of your maintenance or troubleshooting needs because the time to repair pc failures is shortened and intervention costs are reduced.
How does remote IT support work?
The technician does not need at least in the preliminary phase to go to the customer or to move to your offices to analyze the situation, understand the nature of the problem and solve it. In fact, it often happens that the failure of the computer or even that of the printer is caused by a software error.
In addition, the remote control of the device makes it possible to carry out an accurate diagnosis of the computer failure and to identify the causes quickly. The technician will be able to analyze your pc, make the necessary corrections until the complete resolution of the computer failure online.
This is a much more efficient method than telephone support because by remotely viewing your device, the technician will be able to immediately see what is happening and take immediate action to resolve the computer failure online.
5 Benefits of remote IT support
Remote IT support makes it possible to avoid false manipulations that your employees could make by following instructions over the telephone. Beyond solving breakdowns and other computer problems, remote maintenance prevents security breaches by remotely updating your antivirus software, cleaning computer stations, and maintaining your servers.
In addition, exchanges between the technician and your company are fully encrypted, thus avoiding the interception of your data by a malicious person. To solve your technical computer-related problems and relieve you of the usual hassles, remote troubleshooting systems are ideal. This procedure gives you many advantages. So what are the favors that you will be able to take advantage of? Let’s check in details.
1. Time saving
In fact, if you ask an expert for remote IT support for computer troubleshooting, the latter will connect directly to your computer in order to solve the problem. This intervention is most of the time of a short duration, ie 2 hours maximum, which helps you to save enough time. In addition, it allows you to resume your work very quickly without waiting days or even weeks before your pc is completely repaired. Whether it’s for total disinfection, Windows reset or any other problem, remote IT support is the right solution.
2. Economic choice
Aside from the time that remote computer troubleshooting or IT support saves you, it is also the most economical choice. Indeed, it saves you regular trips to an expert to see the progress of the work. As a result, you spend less money so you can use your savings for other purposes. Similarly, this service is less expensive and you have the chance to know in advance the budget for the repair. Finally, this service helps you to preserve your health since you will not have to tire yourself to transport your pc.
3. Ecological choice
The other advantage of remote IT support is that it is environmentally friendly. Since you will no longer have to travel, you will reduce the CO2 emissions that your round trips would generate. That means, the appropriate option of a computer failure is to turn to remote troubleshooting. This service will save you time and money. It also appears to be an ecological solution. For example, you will obtain technological solutions or IT Support Helpdesk from Itopia without any hassle.
4. A practical alternative
Remote IT support is a very practical solution. Indeed, to provide you with the assistance you need, the technician is embedded on your computer using software. However, you have priority over the various actions to be carried out. You can follow the steps yourself with the mouse to fix the problem. It is therefore risk-free and very secure. Ultimately, you will save a lot of time and money.
5. Sustainable solution for SMEs
With remote IT support, the computer maintenance technician connects directly to your faulty computer and fixes the computer problem immediately. About 9 out of 10 computer problems you have with your computer can be fixed remotely. At the same time, with remote IT support, you considerably reduce the time needed to solve problems.
Hence, stop wasting your time and entrust the remote IT support of your PC to a team of computer repair professionals. In addition to saving time and the possibility of saving money on IT maintenance costs, remote IT services offer many significant advantages.
Indeed, this method of intervention and IT assistance makes it possible to provide immediate support even to the most remote collaborators, wherever they are. These are the key advantages that make remote IT support attractive to businesses.
Organizations seek to outsource IT support for various reasons depending on their needs. This will vary from company to company, but many of the benefits of outsourcing are applicable to everyone and are a central part of any business strategy.