Is Facebook’s concierge v. 2.0 on the horizon?

According to The Information, it would appear that Facebook is working on a virtual assistant for mobile devices.

Facebook’s upgraded concierge service, codenamed “Moneypenny” in a nod to M’s assistant in the James Bond films, would be very different from Siri and company.

Users wouldn’t actually be turning to an artificial intelligence for assistance. Instead, there would be real human advisors on the other end, individuals capable of helping with almost any kind of demand. The idea is to be able to respond to all queries, including ordering goods and services.

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