Fitbit set for legal faceoff with Australian watchdog over refund and replacement policy

Google-owned fitness company Fitbit has been slammed by new allegations on behalf of Australia’s competition watchdog, the ACCC (Australian Competition and Consumer Commission), who alleges the company has made “false or misleading representations” about guarantee rights for customers “under the Australian Consumer Law after their Fitbit wearable devices malfunctioned”. The allegations further claim that between May 2020 and February 2022 particularly, Fitbit made representations to Aussie consumers that they wouldn’t be entitled to any refund for a faulty product if seeking to make a return after 45 days from the date of purchase or shipment. This is the second time Fitbit has been slammed by the ACCC, following very similar allegations made against the wearable manufacturer in 2018 (opens in new tab).

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