Anger issues will now get you nowhere when seeking customer service from Nintendo of Japan, according to an October 19 update to the company’s Repair Service Regulations page. The new ‘About customer harassment’ section outlines the new metric of unacceptable behavior as: Intimidation and threats, insults, privacy infringement, outrageous service requests such as free (non-warrantied) repairs, slanderous remarks on the internet or social media, harassing phone representatives with repeated complaints and requests, and unreasonably demanding apology from or disciplinary action of an employee. .
Being such a disagreeable customer will, in the least, give Nintendo the right to refuse service or repairs.
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