We’ve already reviewed Freshdesk (opens in new tab) by Freshworks, a web-based ticketing solution that has many satisfied customers.One complaint about Freshdesk was that it isn’t ITIL compliant, and therefore unsuitable for use as an IT support help desk (opens in new tab).The reason it lacks this functionality has commercial logic. Freshworks has an alternative product with the asset registry and other ITIL (Information Technology Infrastructure Library) necessary features, called Freshservice (opens in new tab).Is this product just Freshdesk
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