Once the business has reached the stage where the commercial security system generates enough income to hire employees, the business is ready to start integrating an FSM software solution. At this stage, it’s critical to begin managing work orders and task assignments to ensure projects are completed on time. This will create a safer customer environment, boost productivity, and protect the organization’s investment in technology.
Eliminate Repetitive Tasks
Security and surveillance companies can use an FSM software platform like Zuper to help automate their business processes and eliminate repetitive tasks. Field services software allows the creation of workflows, which are the steps to follow when a particular event occurs. For example, if a customer submits an order, it goes through a workflow that sends them a receipt and then sends an email to the customer service team to follow up with them.
When the business grows and has more customers, it’s essential to automate processes and avoid doing things manually. Scale the business faster without worrying about losing control of the process.
Streamline Security Workflows and Maximize Efficiency
Zuper easily integrates with many popular security systems, allowing quick onboarding of new clients without having to input information manually or spend hours configuring systems. Agents can focus on providing better customer service instead of wasting time on tedious tasks like entering data into a CRM system or updating spreadsheets.
Maximize Efficiency with Zuper. Employees will have access to all the information they need at any time. This means they’ll be able to serve customers faster and more efficiently than ever before. It also means fewer repeat customer calls asking for updates or status reports!
Stay Clear of Scheduling Conflicts with Intelligent Dispatching
Zuper’s intelligent dispatching software is designed to help eliminate scheduling conflicts and increase employee productivity. The system automatically schedules employees based on their skill level and availability, giving a more balanced workload and happier employees.
The software will also help with the following:
Assign Work to the Right People – Zuper’s service scheduling feature helps avoid sending an employee with no experience to a job that requires some training. The system will assign the employee with the most relevant experience for each task, allowing more consistent service and reducing costs.
Eliminate Missed Appointments – With intelligent dispatching, there are no scheduling conflicts between staff members or missed appointments for clients. The team will always be available when needed so that no one misses out on an opportunity because there aren’t enough hands-on deck.
Simplify Estimating, Invoicing, And Payment Collection
Zuper’s service management software platform is a cloud-based solution that enables security companies to streamline operations and scale growth. With Zuper, administration can easily manage customers, inventory, orders, technicians, and more.
It’s easy to use and has an intuitive interface. Get up and running in minutes with no setup fees or contracts. Create custom quotes for each customer, with integrated payment options. Then send the quotes out through email or text with automated follow-up reminders.
Automate the billing process by integrating credit card payments directly into Zuper. Charge customers automatically on their monthly statements or manually at any time.
Unleash The Power of Seamless Integrations and Actionable Insights
Zuper is the only unified cloud-based FSM software that helps security and surveillance businesses grow their operations, increase customer loyalty and drive revenue. With Zuper’s comprehensive FSM platform, the organization can easily manage all business systems in one place. Integrate with applications like Google to help scale the business faster.
This FSM platform integrates with leading sales, marketing, and CRM systems to create a robust system that drives growth for the business. With seamless integrations between Zuper and other systems, get insights into real-time data to make informed decisions about how to grow the business.
Zuper to Help Scale Growth
Zuper’s field services management software platform helps small and medium businesses (SMBs) scale growth. It is a cloud-based security & surveillance software helps companies automate routine tasks and processes, streamline, and manage their finances, and increase productivity.