This week, tech’s biggest stories are all about customer feedback. Netflix subscribers have voted with their feet, signing up for the service in droves and watching The Witcher in astounding numbers. Meanwhile, Sonos’ customers are outraged.

The controversy surrounding Sonos’ announcement – that they would end support for older speakers in May – has been a horrendous knock for the company’s reputation. Conversely, Netflix‘ ability to keep producing impressive subscriber numbers and viewing figures, even amid increased competition, has been seriously impressive.
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