Microsoft might be reconsidering its Consumer Reports subscription today, with the news that the Surface Laptop and Surface Book have both been stripped of their “recommended” status. Concerns about reliability of the Surface line-up as a whole have prompted the review organization to backtrack on its awards, in addition to suggesting that the Surface Pro shouldn’t be among your top considerations for a 2-in-1 hybrid, either. Microsoft is suitably outraged, as you’d expect, and indeed there are some big questions around just what Consumer Reports is testing and how they’re doing that.
As the company puts it, Microsoft finds itself in last place for reliability when it comes to Surface notebooks and tablets. 25-percent of Surface owners experience some sort of breakage by the second year of ownership, it’s suggested. Apple, in contrast, is rated as number one, with a mere 10-percent; Samsung takes the second spot, with 16-percent. It is, at first glance at least, a damning judgment on what have otherwise glowing – including, previously, by Consumer Reports – reviews of notebooks such as the new Surface Laptop.
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