If you run a small business then you’ll be acutely aware that it’s critical to look after every single customer, and if you want to do a great job in that department then it’s worth considering a Customer Relationship Management (CRM (opens in new tab)) tool like Bigin by Zoho CRM (opens in new tab).CRM tools offer more flexibility and a broader range of features than everyday office software and email clients (opens in new tab), so they’re tempting
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