With Macworld’s Mac 911 column, we take your questions and do our best to help. We love being the place you come to in order to find answers to nagging problems. The “Mac 911” name predates iOS, iPadOS, and iCloud, but we’re happy to answer questions about all those topics as well as macOS and any Apple hardware, software, or service. We’re always looking for new problems to solve! If you have a problem with your Mac, iPhone, iPad,
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