On Thursday, over 70,000 AT&T customers suddenly lost cell service. A mere hours after the company announced that its services were back online Thursday at 2:10 p.m. CT, it released a statement that informed customers that the ”outage was caused by the application and execution of an incorrect process used as we were expanding our network.”  This is aligned with preliminary reports from ABC News, where two sources familiar with the situation confirmed that a software update glitch was to blame
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