The smartphone you hold in your hand is the result of an endless series of choices. It’s the answers to questions about design, function, pre-installed applications, new features, and old ones. It’s all the stuff that adds up  your experience, the customer experience.If there’s a single person focused on what it’s like to use, say, a new Samsung Galaxy Z fold 5 and Samsung Galaxy Z Flip 5, it’s Patrick Shomet, Samsung’s VP and Head of Customer Experience. Shomet, who
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