Shopify is always evolving, with new features and updates rolling out regularly to help retailers stay ahead—but keeping up shouldn't be a chore. That's why this hub tracks every POS update and relevant Shopify changes in one place.
Every two weeks, Shopify releases an updated POS version and this post is refreshed to highlight what's new. If you have multiple retail locations, it's best practice to use an MDM (Mobile Device Management) to manage app versions, and to test each new release on a few devices before rolling it out to all stores. To see previous months' updates, scroll to the bottom of this post.
Updates in POS version 11.12
Updates in POS version 11.13 (August 17, 2026 release date)
Bulk staff setup with CSV import
What changed: You can now create, suspend, and reactivate staff accounts in bulk by uploading a CSV file to Shopify Admin. Bulk create admin or POS staff accounts with assigned PINs and suspend or reactivate existing users in a single upload.
Why it matters: This saves time when opening new locations, preparing for seasonal hiring, or cleaning up staff records across a growing team. Instead of making repetitive manual changes, update many staff entries at once and reduce setup errors.
Access: Available now in the Shopify admin. Visit Settings > Users > Import to download a sample CSV template to get started.
Learn more about importing users in bulk using a CSV file.
Recent carts now support returns and exchanges
What changed: Recent carts now include return and exchange carts that have been initiated. Previously, accessing recent carts supported sales carts only, so returns and exchanges that a staff member started couldn't be saved, shared, or picked up from another device. Now these carts appear alongside sales carts in the shared cart view, and any team member can pick up, continue, and close them from any device, filtered by default to the signed-in staff member.
Why it matters: Returns and exchanges get the same floor-to-register flexibility that sales carts already have. Staff can start a return or exchange with a customer on the floor, hand it off, and complete it at the register without re-scanning items or restarting the transaction. This closes a gap where in-progress returns and exchanges were stuck on a single device, keeping busy service desks moving and open carts organized in one place.
Access: Accessing recent carts sharing shipped in POS v11.11. To use it, enable the Managed shared carts permission in Shopify admin. Return and exchange carts in recent carts are available in POS v11.13 for POS Pro merchants with returns and exchanges enabled.
Migrating your Liquid receipt customizations
What changed: Shopify has unified printed retail receipts into a single template and moved common customizations into the visual POS content editor in the POS channel in admin, reducing the need to edit receipts in raw Liquid. If you customize your receipts in the Liquid receipt editor, your Liquid template will continue to print but you will need to migrate to the visual editor before the end of year. You'll now see a notice in the editor with a date on it: The code editor will be replaced on January 1, 2027.
The configurations you previously relied on Liquid for are now settings within the editor, including field order, renaming the staff attribution line, adding business identifiers such as ABN and VAT ID, and of course, your return policy. For anything not covered, the header and footer accept custom text and custom Liquid blocks.
Why it matters: Merchants no longer need to maintain complex receipt logic across locations just to handle common requirements like branding, return policies, or market-specific tax IDs. This makes it easier to keep receipts consistent, preview changes before publishing, and avoid compliance issues that can surface when older custom templates miss required information.
Access: Preview the new visual editor from the Liquid editor at any time. Customize and save your new receipt template while your Liquid receipt keeps printing. When you're ready, activate the visual editor receipt. Activating applies to your whole shop and can't be undone, so review the previews closely before you confirm.
Learn more about receipt customization.
Updates in POS version 11.12 (Aug 10, 2026 release date)
Exchange prompt on the return screen
What changed: Staff now see a callout on the return item selection screen prompting staff to add exchange items. Adding an exchange at this point in the flow was already possible, but now the screen surfaces a prompt more clearly on the screen where they are already working.
Access: Automatically available in POS v11.12. No setup required.
Duplicate payment methods grouped in the refund cart
What changed: When refunding an order that was paid with more than one payment method, duplicate payment methods are now grounded into a single line in the cart. Previously, an order paid with the same method more than once - two separate card taps, or a gift card applied twice - showed each as its own entry, making it harder for staff to see how much was actually on each method. Grouping duplicates gives staff one clear number per payment method, so they can confirm the refund is going where it should before completing it.
Access: Automatically available in POS v11.12. No setup required.
See past updates
