MPVs are popular with families, so they need to be roomy, practical and robust. We reveal the most – and least – dependable new MPVs
MPVs are relied on to cope with the rigours of family life. As well as having bulletproof interiors with lots of storage space, these cars need to be dependable. That’s where our 2017 Reliability Survey can help.
We asked more than 14,200 people to tell us about any faults their cars had suffered during the past 12 months, how long the problem kept the car off the road and how much they’d had to pay to get it fixed.
The models that suffered the least problems and were cheapest to fix gained the top ratings in the study, while those that languished in workshops for days on end and racked up expensive repair bills were given the lowest scores.
Here’s our round-up of the best and worst performers in the MPV league for cars up to three years old.
Best MPVs for reliability
Volkswagen Golf SV
Volkswagen’s Golf SV isn’t totally bulletproof; 23% of owners told us about a fault. However, the areas affected weren’t too serious and all cars were fixed under warranty in less than a week.
The C-Max is the big brother to Ford’s B-Max. It’s not quite as robust as its smaller sibling, according to owners; 18% of cars had faults. However, these were mostly non-engine electrical problems that were minor enough to keep cars driveable. The majority of cars were put right fairly swiftly for free.
Ford’s B-Max may not have styling that sets the world alight, but it makes up for that with solid reliability. Only 17% of cars suffered faults and, while they spanned both minor and more serious issues, including the Quickclear screen and the steering system, all were fixed under warranty.
Worst MPVs for reliability
Volkswagen’s Touran isn’t susceptible to a lot of faults; only 20% of cars had problems. However, service departments took more than a week to fix 75% of cars, even if work was carried out under warranty.
Citroën C4 and Grand C4 Picasso
Electrical issues affected the Citroën C4 Picasso and Grand C4 Picasso; 37% of cars had problems. Of those, 22% were non-engine electrical faults relating to areas such as the air-con system. The fairly high proportion of suspension faults (15%) is also a concern, along with the small percentage of repair bills that exceed £1500.
Just over 35% of Mercedes-Benz B-Class owners reported faults. They encompassed important areas – such as engine, engine electrics and gearbox/clutch – that rendered the cars undriveable and took more than a week to put right.