If you’ve been having problems with your T-Mobile iPhone, you’re not alone. A lot of people have been experiencing random freezes, restarts and (this is not a joke, folks) the dreaded blue screen of death. A lot of people have been airing their complaints on Facebook, Twitter, Reddit and the Apple forums — even one of our own editors had to deal with the issue earlier. There’s no official word yet on what’s going on exactly, but according to MacRumors, it’s been affecting iPhone 5S, iPhone 6 and iPhone 6 Plusdevices running iOS 8.1 or 8.3.
Reddit user Geophyzze, who called up T-Mobile, said the company suspects it’s a memory problem and advises subscribers to do a hard reset, clear out old text messages if that doesn’t work, or to do a full factory restore if all else fails. To note, our editor’s iPhone stopped going haywire after he disabled WiFi calling, so definitely try that first before doing a factory restore. We’ve reached out to both T-Mobile and Apple for answers and will update this post once we hear back.